1. Introduction
This Privacy Policy describes how Defikra FZE, operating as Launch7 ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website at launch7.co or use our services.
Defikra FZE is a Free Zone Establishment registered in Sharjah Publishing City Free Zone, United Arab Emirates. We are committed to protecting your privacy and handling your data responsibly.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Book our services: When you book a project, we collect your name, email, business information, and payment details.
- Complete onboarding: When you fill out our onboarding questionnaire, we collect information about your business, goals, and preferences.
- Contact us: If you reach out via email, we collect your email address and any information you include in your message.
2.2 Information Collected Automatically
We use Umami Analytics, a privacy-focused analytics tool, to understand how visitors use our website. Umami is designed with privacy in mind:
- No cookies are used
- No personal data is collected
- No cross-site tracking
- Data is anonymized and aggregated
The analytics data we collect includes general information such as page views, referral sources, browser type, device type, and country. This data cannot be used to identify individual visitors.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you
- Provide and deliver our services
- Process payments for our services
- Send project updates and important service-related communications
- Improve our website and services based on aggregate analytics
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Third-Party Services
We use the following third-party services that may process your information:
4.1 Umami Analytics
We use Umami for website analytics. Umami is a privacy-respecting analytics tool that does not use cookies or collect personal data. Learn more at umami.is.
4.2 Stripe
We use Stripe to process payments. When you make a payment, your payment information is processed directly by Stripe and is subject to their privacy policy. We do not store your full credit card details on our servers. Learn more at stripe.com/privacy.
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all data transmission
- Secure storage with access limited to authorized personnel
- Regular security reviews and updates
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as reasonably necessary to provide our services, comply with legal and tax obligations, and resolve disputes. Retention periods may vary depending on the type of data and our ongoing business needs.
You may request deletion of your personal data at any time by contacting us. We will honor such requests unless we are required to retain the data for legal or tax purposes. Analytics data is collected in anonymized, aggregate form and cannot be linked to individuals.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to certain processing of your personal information.
To exercise any of these rights, please contact us at hello@launch7.co. We will respond to your request within 30 days.
8. Cookies
Our website does not use cookies for tracking or analytics purposes. Umami Analytics is a cookieless analytics solution.
If you use our booking system or other third-party services, those services may use their own cookies. Please refer to their respective privacy policies for more information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United Arab Emirates and other countries where we or our service providers operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by email.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: hello@launch7.co
- Company: Defikra FZE
- Location: Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates